711 or 1-866-280-2656 (Spanish only)
711 or 1-866-280-2657 (English to Spanish or Spanish to English)
Voice Carry-Over (VCO) allows hard-of-hearing users to speak directly to a hearing person. When the hearing person speaks to you, a CA will serve as your "ears" and type everything said to you on a TTY or text display.
1. Dial the VCO direct number, 1-866-280-2656.
2. Puerto Rico Relay will answer with "9234" (for CA identification), "F" or "M" (for CA gender) and "VCO OR TYPE NOW GA."
3. Voice or type the area code and telephone number of the party you want to call.
4. The CA will type the message "VOICE NOW" to you as your cue to start speaking. You speak directly to the hearing person. The CA will not repeat what you say, but only type to you what the hearing person says. You both need to say "GA" at the end of your response.
VCO with privacy
This is similar to the standard VCO feature. However, the CA will not hear the caller speaking through Puerto Rico Relay, and only type voiced responses back to the VCO user.
Two-line VCO allows a consumer with two telephone lines to use one line for speaking directly to a hearing person while the other line is used to receive the hearing person's typed responses at the same time. This feature provides a more natural flow of conversation without the pauses of single-line calls.
VCO to TTY
The CA will only type what you say to the TTY user you are calling. Whatever the TTY user types will go directly to your TTY or text display equipment for you to read. "GA" is needed for this type of call.
VCO to VCO
The CA will serve as both parties' "ears" and type not only what you say to your party but also what is said to you. "GA" is needed for this type of call.