TTY RELAY SERVICE

A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to a Communications Assistant (CA), who then reads the typed conversation to a hearing person. The CA relays the hearing person's spoken words by typing them back to the TTY user.
 
  1. Dial the TTY number, 711 or  1-866-280-2050 (1-866-280-2053 for English only)
     
  2. Puerto Rico Relay will answer with "8234" (for CA identification), "F" or "M" (for CA gender) and "NUMBER CALLING PLS GA." ("GA" denotes "go ahead.")
     
  3. Type in the area code and telephone number you wish to call and then type "GA."
     
  4. The CA will dial the number and relay the conversation to and from your TTY. Type in "GA" at the end of each message.
711 or 1-866-280-2050 (Spanish only)
711 or 1-866-280-2053 (English only)
CONTACT US

APTEL: FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. Although IP Relay, Fed IP & CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 svcs. T-Mobile is not responsible for any damages resulting from errors, defects, malfunctions, interruptions, or failures in accessing or attempting to access emergency svcs through IP Relay, Fed IP, & CapTel.   Sprint is a registered trademarks of Sprint Communications, Inc. ©  2021 Sprint.  CapTel is a registered trademark of Ultratec, Inc. All other marks are property of their respective owner.