Puerto Rico Relay Service is provided by Sprint Relay. © 2019 Puerto Rico Relay - All rights reserved

CUSTOMER PROFILE

A Puerto Rico Relay Customer Profile stores an individual relay user's call preferences, expediting call processing such as:
  • Frequently dialed numbers
  • Emergency numbers
  • Customer notes
  • Many other preferences
 
The relay user will have the flexibility of updating their user preferences as needed. User information is confidential and secure.
 
If you have questions or need assistance,
contact Puerto Rico Relay Customer Service:
 
  • 800-676-3777 (TTY/Voice)
  • 800-676-4290 (Spanish - TTY/Voz)
  • 877-787-1989 (Speech-disabled)
  • 866-931-9027 (Voice Carry-Over)
  • Sprint.TRSCustServ@sprint.com (Email)
THREE OPTIONS TO SET UP YOUR CUSTOMER PROFILE
CUSTOMER PROFILE ONLINE
You can fill out the form online.
PRINT CUSTOMER PROFILE FORM
You can print the Customer Profile form and fill out your information.  
 
After you finish filling out the form, please mail it to:

Puerto Rico Relay Customer Service
P.O. Box 29230 - KSOPHR0312-3A
Shawnee Mission, KS 66201-9230

Or fax the form to 1-877-877-3291.
CONTACT CUSTOMER SERVICE
You can set up your Customer Profile by contacting Puerto Rico Relay Customer Service at:
 
  • 800-676-3777
    TTY/Voice
  • 877-787-1989
    Speech-to-Speech
  • 866-931-9027
    Voice Carry-Over
  • 800-676-4290
    Espanol

Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.