Puerto Rico Relay Service is provided by Sprint Relay. © 2019 Puerto Rico Relay - All rights reserved

OTHER RELAY FEATURES

INTERNATIONAL CALLING

1-605-224-1837 (English & Spanish)
Puerto Rico Relay allows users to place and receive calls to and from anywhere in the world (using English or Spanish language only). Calls originating from a country outside of the US may also access Sprint Relay via 1-605-224-1837.

TTY PUBLIC PAYPHONE

The Federal Communications Commission (FCC) issued an order outlining an interim plan for access to relay services at public payphones.
 
The order states that:
  • All local calls from TTY payphones are free of charge.
  • Toll calls can be billed through calling cards and prepaid cards.
  • TTY users who wish to use a coin TTY payphone can use Puerto Rico Relay to assist in connecting calls. There are several ways to bill non-local calls: collect, third party, calling card or prepaid card.
711 or 1-866-280-2050 (Spanish only)
711 or 1-866-280-2053 (English only)
Puerto Rico Relay will relay directory ssistance (DA) calls between TTY users and the Local Exchange Carrier (LEC) DA operator. Once the caller makes the request, the CA will contact the appropriate LEC DA operator. After obtaining the number, the caller may choose to place the call through Puerto Rico Relay or dial it directly TTY to TTY.
711 or 1-866-280-2050 (Spanish only)
711 or 1-866-280-2053 (English only)

DIRECTORY ASSISTANCE

TTY users can request Puerto Rico Relay to retrieve messages from their voice answering machines or voicemail.
 
To request answering machine retrieval, type "AMR" with instructions or password and then "GA."
 
The CA will type, "PLS PLCE YOUR HANDSET NEXT TO YOUR ANS MACHINE AND TURN ON GA."
Place your handset on the speaker part of the answering machine until all messages have been retrieved.
 
Then place the handset back on the TTY and type "GA." The CA will type your messages.
711 or 1-866-280-2050 (Spanish only)
711 or 1-866-280-2053 (English only)

VOICE MAIL RETRIEVAL

In case of emergency, TTY users should call the 911 directly. 

Calling 911 directly and immediately to the local TTY emergency number can save valuable time in urgent situations.
NOTE: 711 is not an emergency number

911 EMERGENCY CALL