The purpose of the program is to loan special telephone device to qualifying Puerto Rico citizens. Eligible applicants will be loaned one device.
To qualify for this program, you must:
  1. Be a resident of Puerto Rico.
  2. Be deaf, hard of hearing, or have a speech disability as certified by a physician, audiologist or speech language pathologist.
  3. Have a residential phone line or high speed internet access.


Puerto Rico Relay Service is provided by Sprint Relay. © 2020 Puerto Rico Relay - All rights reserved

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel is a registered trademark of Ultratec, Inc.