Puerto Rico Relay Toll-Free Numbers
and Customer Support Information
We’re here to help! All services are available 24 hours a day,
7 days a week, except where noted.
Puerto Rico Relay Team
Headshot of Missy McManus
Missy McManus
Associate Accessibility Relationship Manager
melissa.mcmanus@t-mobile.com (E-mail)
1-803-403-9763 (Voicemail)
JRSP logo
Roberto Miranda
Ayudante Especial
Negociado de Telecomunicaciones
Junta Reglamentadora de Servicio Público de Puerto Rico
rmiranda@jrsp.pr.gov (Email)
787-756-0804 (Telephone)
Puerto Rico Relay Services
A man typing on a TTY.
TTY Relay
711 or
Spanish: 866-280-2050
English: 866-280-2053
Accessibility Care
Spanish: 800-676-4290
English: 800-676-3777
Email: access@t-mobile.com
A man talking on a smartphone.
Standard Phone User
711 or
Spanish: 866-280-2051
English: 866-280-2054
Accessibility Care
Spanish: 800-676-4290
English: 800-676-3777
Email: access@t-mobile.com
A smiling woman listening on a handset and reading captions on a VCO phone.
Voice Carry-Over (VCO)
711 or
Spanish: 866-280-2056
English: 866-280-2057
Accessibility Care
Spanish: 800-676-4290
English: 866-931-9027
Email: access@t-mobile.com
A DeafBlind man reading braille on a TeleBraille device.
TeleBraille Relay
711 or
Spanish: 866-280-2050
English: 866-280-2053
Accessibility Care
Spanish: 800-676-4290
English: 800-676-3777
Email: access@t-mobile.com
Speech-to-Speech Services
A man holding a phone to his ear and talking.
Speech-to-Speech (STS)
711 or
Spanish: 866-280-2052
English: 866-280-2055
Accessibility Care
Spanish: 800-676-4290
English: 877-787-1989
Email: access@t-mobile.com
A man wearing a headset to listen to the other party and typing on a VCO phone.
Hearing Carry-Over (HCO)
711 or
Spanish: 866-280-2050
English: 866-280-2053
Accessibility Care
Spanish: 800-676-4290
English: 800-676-3777
Email: access@t-mobile.com
Customer Profile
An open laptop showing the TRS Customer Profile webpage.
Accessibility Care for TRS Customer Profile
Spanish: 800-676-4290
English: 800-676-3777
STS: 877-787-1989
Email: access@t-mobile.com
IP Relay
A women participating in a phone conversation via Sprint IP Relay app on a tablet.
T-Mobile IP Relay
Accessibility Care:
Spanish: 800-676-4290
English: 800-676-3777
STS: 877-787-1989
Email: iprelay@t-mobile.com
International Relay
Drawing of a telephone handset next to a globe.
International Relay
711 or any Puerto Rico Relay toll-free relay number.
For a standard phone user outside
the US to call a Relay user:
English and Spanish: 605-224-1837
Accessibility Care
Spanish: 800-676-4290
English: 800-676-3777
Email: access@t-mobile.com
If 711 does not work
711
Your building’s PBX system may need to be modified in order to enable the 711 dialing.
Contact your office administrator, IT specialist or local telephone service provider to ask for the 711 dialing in your building.
For FCC information about the 711 dialing, visit FCC website.